Pausing your deliveries
Stop receiving leads for a set time from your dashboard, and start again automatically — or resume early whenever you're ready.
You can pause your own deliveries for a set time from your dashboard: Deliveries: Active → Pause deliveries…, pick how long, done. Leads sent while you're paused are either skipped or held for you, depending on what you choose when you pause. Your lead provider is notified, and deliveries start again on their own at the time you picked — you don't have to remember anything.
Pausing
The Deliveries card sits at the top of your dashboard. Pause deliveries… opens a short dialog:
| Choose | Ends |
|---|---|
| For 1 hour | An hour from now, rounded to the next half hour. |
| Rest of today | Midnight, on your clock. |
| For 24 hours | Tomorrow, at this time. |
| Until Monday | Next Monday morning. |
| Custom date & time | Any date up to 30 days out, on the hour or half hour. |
Every time is shown on your timezone, and the dialog names it. If your operating hours mean deliveries can't resume at the exact time you picked, the dialog says when they actually will — a pause ending at 6:00 for a business that opens at 9:00 resumes at 9:00.
What happens to leads sent while you're paused
The dialog asks, because there's no single right answer:
| Choice | What happens |
|---|---|
| Skip them (default) | You won't receive leads sent while you're paused. |
| Hold them for me | Leads received while you're paused are held and delivered when you resume. |
Hold is right for a couple of hours. Over a longer pause it's worth thinking twice: everything arrives in one batch when you come back, and those leads will be as old as your pause. If you pay from a prepaid balance, held leads are charged when they arrive, not when they're delivered.
Coming back
While you're paused the card says when deliveries resume, and gives you two buttons:
- Resume now — deliveries start again immediately. Anything held for you goes out within a minute, not at some later sweep.
- Change — pick a different end time, or a different answer for the leads meanwhile.
At the end of a pause, everything restarts on its own. There is nothing to switch back.
Common questions
Will I lose the leads sent while I'm paused? Only if you chose Skip them — those leads go elsewhere and don't come back. With Hold them for me, they're waiting for you when you resume.
Can I pause for longer than 30 days? Not from here. Contact your lead provider — a pause that long is worth a conversation rather than a button.
The card says my deliveries are paused, but I didn't pause them. Then your lead provider paused them for you, and only they can lift it. The card says so and shows when deliveries are due to resume; get in touch with them if that's unexpected.
I don't see a Pause button. Your lead provider hasn't enabled self-serve pausing on their account. Ask them to pause you instead — they can do it for any length of time.
Does pausing change my operating hours? No. A pause is a one-off, with an end date. Your regular hours stay exactly as they are — see your profile.