Opening a dispute
Contest a lead you shouldn't have been charged for, and follow what your provider decides.
Open the lead from Leads → View, scroll to Submit a dispute at the bottom, pick a reason, add any detail, and send. Your provider is notified immediately.
The form only appears while the lead is still eligible. If it's missing, the page tells you why.
When you can dispute
- The lead must be delivered. Pending, deferred and failed leads can't be disputed — a failed lead never reached you, so there's nothing to contest.
- You must be inside the dispute window, counted from the moment the lead was delivered. Your provider sets its length (48 hours unless they agreed otherwise with you). Once it's passed, the page shows the exact deadline that expired.
- One open dispute per lead. If a dispute is rejected you can submit another one, as long as the window is still open.
The reasons
| Reason | Use it when |
|---|---|
| Fake phone number | The number is invalid or made up. |
| Unreachable / no answer | You tried and could never reach the person. |
| Wrong geographic area | Outside the area you buy for. |
| Not qualified | Doesn't meet the criteria you agreed on. |
| Duplicate lead | You already received this same person. |
| Spam / bot | Not a real person. |
| Other | Anything else — explain it in the details. |
Write the details
The details field is what gets a dispute accepted. "Called 3× on 12 and 13 Mar, number rings out" beats an empty box every time.
What happens next
Your dispute starts as pending and ends one of two ways:
| Outcome | What it means for you |
|---|---|
| Accepted | You're credited a replacement lead — a bonus lead delivered free, on top of your quota. Your credit count appears on the dashboard. |
| Rejected | The lead stands. Your provider's answer is shown on the dispute. |
If your provider doesn't answer before the dispute deadline passes, the dispute is accepted automatically.
Tracking your disputes
Disputes in the top bar lists them all: lead, reason, status, submission date, and View lead to go back to the record. Your dashboard shows the running totals — pending, accepted, rejected.
The outcome and your provider's response also appear in the lead's own Dispute history.
Common questions
How long does a decision take? That's up to your provider. The deadline is the backstop: past it, the dispute is accepted automatically.
Can I dispute several leads at once? No. Disputes are one lead at a time, with a reason each — that's what makes them credible.
I disputed by email instead. Does it show here? Only disputes your provider records in the platform appear in the portal. The portal is the reliable route.
Does an accepted dispute refund money? It credits you a replacement lead. Anything about invoices or payments is between you and your provider — the portal doesn't handle money.
Why can't I dispute a deferred lead? It hasn't reached you yet. You'll be able to dispute it once it's delivered, and the window starts then. See Your leads.