Email notifications
Which emails LeadMove sends you, how to turn each one off, and where the alerts that never email you show up.
Settings → Notifications controls the emails LeadMove sends you: one master switch, three notification types, and a button to test what an alert looks like. Preferences are per user — each teammate sets their own.
| Setting | What it sends | Default |
|---|---|---|
| Enable email notifications | Master switch. Off silences every notification below. | On |
| Delivery Failed Alerts | An email as soon as a lead fails to reach a buyer after its retries. | On |
| Weekly Summary | Reserved for a weekly recap of your lead performance — the toggle saves your preference, no email sends yet. | On |
| Product Updates | Reserved for new features and announcements — the toggle saves your preference, no email sends yet. | Off |
Changes only apply once you hit Save Preferences.
Send Test Email delivers a sample "delivery failed" alert to your own address — the fastest way to check it isn't landing in spam before a real failure happens.
Who receives what
- Delivery-failure alerts go to the owners and admins of the account who have both the master switch and Delivery Failed Alerts on.
- A buyer opening a dispute emails owners and admins who have the master switch on. See how disputes work.
- Quota warnings (at 80% of your monthly lead limit) and low prepaid balance warnings go to the account owner regardless of these toggles, because both decide whether leads keep flowing. Quotas: plans & quotas.
Alerts that live in the app, not your inbox
The bell in the top bar collects health signals that don't email anyone. It refreshes on its own, and alerts can be marked read one by one or all at once:
| Alert | Raised when |
|---|---|
| High failure rate | A buyer's deliveries are failing at an abnormal rate over the last hour. |
| Buyer inactive | A buyer received no leads in 24 hours despite active routing rules. |
| Dead Letter Queue threshold | Too many deliveries have failed all retries and are sitting unresolved. |
| Cap near | A buyer passed 80% of its daily, weekly or monthly cap. |
| Unrouted accumulation | Leads are stacking up unrouted, or deliveries have been pending over an hour. |
| Dispute spike | A buyer's dispute rate over the last 7 days is unusually high. |
| Sender domain failure | A verified sender domain stopped verifying — deliveries fall back to leadmove.io until it's fixed. |
| Balance low | A prepaid buyer is running out of funds, or has been paused for it. This one also emails the owner. |
Common questions
I turned the master switch off and still got an email. The switch covers notifications. Account-critical warnings — monthly quota at 80%, a prepaid buyer out of funds — still reach the owner, as do billing emails from the payment provider.
The test email never arrived. It goes to the address you sign in with. Check spam, then confirm the address on your profile.
Can two teammates get different alerts? Yes. Each user has their own preferences, and only owners and admins are in the audience for delivery failures and disputes in the first place.
Do these settings affect what buyers receive? No. Buyer-facing emails are the lead deliveries themselves, configured per buyer — see delivery methods.